Complaints

If something has gone wrong, tell us first — most things are a misunderstanding we can fix the same day. If we cannot, the route above us is set out below, and you are entitled to use it whether or not we agree with you.

1. Us, first

Write to hello@consciousfin.tech with what happened and when. We will acknowledge within one working day and give you an answer or a date for one within seven working days.

Complaints are logged whether or not they arrive by that address — if you raised it on the phone or on WhatsApp, it still counts, and we will confirm it in writing so there is a record you also hold.

2. The asset management company

We distribute schemes; we do not run them. Anything about a scheme itself — a transaction that did not process, a statement that is wrong, a redemption that has not arrived — can be taken directly to the AMC whose scheme it is. Every AMC publishes an investor relations officer, and you do not need us to make that complaint for you or to be present when you do.

3. SEBI

If you are not satisfied with the answer from us or from the AMC, the Securities and Exchange Board of India runs a public complaints system, SCORES, at scores.sebi.gov.in. You can also use the Online Dispute Resolution portal at smartodr.in. Both are free, and neither requires our agreement or our involvement.

What we cannot help with

A fund that fell in value is not a complaint we can resolve — market risk is the thing you took on, and we said so before you took it. What is worth complaining about is a plan that was misrepresented to you, a transaction that did not do what you asked, a figure that was wrong, or advice that ignored what you told us about your situation.

Your data

The same address handles data requests: what we hold about you, a correction, deletion, or withdrawing your consent to be contacted. See Privacy for what we keep and why.